Frequently Asked Questions

When will I be charged for my order?

Your card will be charged at the time of order placed. You’ll see an authorization in the amount of the item(s) purchased on your card once the order is placed.

How long will it take to ship my order?

Once an order is placed, products typically take up to 7 days to create depending on the level of customization necessary and 3-7 days to ship to your doorsteps. Once your custom Atelier 1919 garment is ready for delivery, we will notify you via email with an order tracking number and link to track your order.

What shipping options do you offer?

We offer free shipping via USPS on all orders shipped to the United States. PO Boxes, military, and US territory addresses may extend your delivery timeline. Unfortunately, we do not currently ship internationally.

What if my product arrives damaged?

Please take photos to document the damaged product and/or packaging and email them to us at with your order number. We’ll work as fast as we can to amend the situation.

Do you ship outside of the U.S.?

No. Currently, we ship only to the 50 United States & select US territories. Email us at for more information or if you have any questions at all.

General feedback

We love to hear from all of customers! We also love customer photos, stories, feedback, surprises, and anything else you may want to share with us. Email us at